VELNOVA

Return & Refund Policy

Return Eligibility

  • Returns are accepted within 7–14 days of delivery.
  • Items must be unused, unwashed, and in original packaging with tags attached.

Non-Returnable Items

  • Innerwear
  • Customized products
  • Clearance or final sale items

Return Process

  1. Contact customer support.
  2. Provide your order number and return reason.
  3. Ship the product according to the instructions provided.

Refunds

  • Refunds will be processed after inspection and approval of returned items.
  • Refunds may take 5–10 business days to appear in the original payment method.

Damaged or Incorrect Items

Report damaged or incorrect products within 48 hours of delivery.